Return & Exchange Policy

Your satisfaction matters to us. While we don't offer cash refunds, we do offer a straightforward exchange process to make sure you're happy with your purchase.

Exchange Window

You have 3 days from the date of delivery to request an exchange. Requests made after this window unfortunately cannot be processed.

What's Eligible for Exchange

✅ You received the wrong item (different from what you ordered)
✅ The item arrived damaged or defective
✅ You'd like a different color or variant of the same product (subject to availability)

What's NOT Eligible for Exchange

❌ Change of mind after the item has been used or worn
❌ Items returned without original packaging
❌ Requests made after the 3-day window has passed
❌ Damage caused by misuse after delivery

How to Request an Exchange — Step by Step

Step 1: Contact Us Within 3 Days
Message us on WhatsApp at +92 371 4695529 as soon as you notice an issue. Don't wait until the last day of the window.

Step 2: Share the Details
Please include:

Your order number or the name/phone number used at checkout
A clear photo or short video showing the issue (wrong item, damage, defect, etc.)
A brief description of what went wrong

Step 3: We Review Your Request
Our team will review the details and confirm whether your request qualifies for an exchange, usually within 24 hours.

Step 4: Exchange Process
Once approved, we'll guide you through the next steps — this may include arranging a pickup of the original item and dispatching the replacement, depending on the situation.

Damaged or Wrong Item Received?

If the issue is on our end — you received a damaged product or the wrong item entirely — we will replace it at no additional cost to you, including any delivery charges for the replacement.

Refund Policy

We currently operate on an exchange-only basis rather than cash refunds. In rare cases where a suitable replacement isn't available, we will work with you individually via WhatsApp to find a fair resolution — this may include store credit or a partial adjustment, decided on a case-by-case basis.

Important Notes

Please inspect your order as soon as it's delivered. For Cash on Delivery orders, you're welcome to check the packaging condition before completing payment.
Keep your order confirmation (WhatsApp chat or order email) until you're fully satisfied with your product — it helps us verify your request quickly.
Exchange shipping costs for change-of-mind requests (if ever accepted at our discretion) will be the customer's responsibility. Exchanges due to our error are always free.