Shipping Policy

Shipping & Delivery Policy

At KS Store, we want your order to reach you as smoothly and quickly as possible. Here's everything you need to know about our shipping process.

Where We Deliver

We deliver nationwide across Pakistan — including major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and more) as well as smaller towns and surrounding areas, through our trusted courier partners.

Delivery Timeframes

Order Type	Estimated Delivery
Major cities	3–5 working days
Smaller towns/remote areas	4–7 working days

Delivery times are estimates and begin from the date your order is confirmed and dispatched, not the date it was placed.

Delivery Charges

We offer two ways to receive your order, each with different delivery terms:

1. Advance Payment — FREE Delivery
If you pay in advance via EasyPaisa or JazzCash, your delivery is completely free, regardless of your location.

2. Cash on Delivery (COD) — Standard Delivery Charge Applies
If you choose to pay when your order arrives, a small delivery charge is added to your total. This amount is clearly shown at checkout before you confirm your order — there are no hidden fees.

Order Processing Time

Once your order is placed and confirmed (via website checkout or WhatsApp), we process and dispatch it within 24 hours. You will not experience unnecessary delays on our end.

Order Tracking

As soon as your order ships, we will send you a tracking number via WhatsApp or SMS. You can use this number to track your package directly with the courier service handling your delivery.

What Happens If I'm Not Available at Delivery?

Our courier partners will typically attempt delivery and may contact you via phone before arriving. If you're unavailable, they may:

Attempt redelivery on the next working day, or
Leave the package at a nearby collection point (courier-dependent)

We recommend keeping your phone reachable around your expected delivery window.

Possible Delays

While we do everything on our end to meet the estimated delivery times, occasional delays can happen due to:

Severe weather conditions
Public holidays
Regional courier disruptions
High order volume during sales/promotions

If a delay occurs, we will proactively update you via WhatsApp where possible.

Delivery Confirmation

Once your order is marked as delivered by the courier, please inspect the package before making full payment (for COD orders). If there's any visible damage to the packaging, you may refuse delivery and contact us immediately.